Good news of the day is that Hubby passed his IPPT despite his back injury. He could have have passed his last IPPT if not for his back that caused him to come in 3 seconds late for his 2.4KM run. So to celebrate him getting a silver, he said he wanted KFC.
When we arrived (a branch on the east side), there were two counters in operation and each serving a customer. Very soon it was our turn. Our service crew, a young Malay lady, gave us a smile and took our order and began to prepare our meal. Meanwhile I realised the 6 pieces meal seemed to be more worth it (even if we add on the cheesy fries we would only need to pay about $18.30 or so as compared to the $18.00 for a two pieces meal, three pieces meal and cheesy fries). While I was contemplating this with my hubby, the service crew turned to us and gave us a smile but did not say thing. Even when I asked her if it was more worth while, all she did was to get her manager to come out to change the order (hello, I didn't even ask to change order, I asked if it was worthwhile to change). Though she wasn't rude, she certainly wasn't helpful or provide enough information to help us with our decision.
The Manager was a different story. She immediately came out and gave us a smile. My hubby asked if it was ok to change our orders and she was able to advise us that the $14.90 6 pieces meal do not come with drinks and if that was ok with us. It helped us to decide better then because we didn't know that! We apologised and said we would stick to our order (because previously our service crew had prepared the drinks first). The Manager said it was alright and repeated our orders and indicated that we had an additional cheesy fries to go.
Despite the nice change in situation, our young service crew did not maintain that service standard. In fact everything slowed down to an incredible speed. I think we stood there (after the manager left) for close to 5minutes before she finally packed our food in the bag. Then she took another 2 minutes to get our money ( could see her count the two dollar note!!!), and to return our change with both hand (points added for politeness but deducted for slowness). But!! She forgot to put the bags closer to us and as a result my hubby had to reach across the counter for the bags while she tried to return the changes to us (octopus hands all over). Also by then the queue of maybe 2-3 customers was forming behind us. Efficiency & speed is definitely not a top priority there because on the next queue were also another 2-3 customers. *sigh*
Then we prepared to leave the restaurant with our food. My hubby reached forward and pulled the glass door opened for me and before I could go out, this young, neat looking (JC looking- maybe 20 years old) chap charged forward and rushed into the door nearly knocking me down (my hubby was still holding the door opened for me). My hubby at that point made an irritated noise and scolded him D***head.. and I turned around to look into the glass panel and saw that young chap looking at us dumbly like "what the hell? what did I do?!"
To me is.. "My gosh!! What is happening!! Are you blind, simply ignorance and dumb!! You don't even have the courtesy to say Sorry! or Beg your pardon! Can you open your own door? There are two sides to the glass door!"
Actually if you look around you would notice there are so many cases of ungracious services and behaviour (heck care attitude). If only we could put them out in bright lights and embarrassed them. Now that we all have become more educated, it seems like we have also become less cultured. Thinking that money, law and English accent language equate a superior self. Some time I even think our common sense has gone to hell as well with all the self-centered behaviour. *sigh*
I seems to feel my blood boiling again as I wrote this down...
Whoever you are and if you happened to read this, you better know what to do next time.
If not I will say you are a bottomless pit for KFC which turn you into a mad caveman!
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